Terms & Conditions

The terms and conditions set out below apply to all bookings made through this website which is operated by Skylite Travel. Hotels Hub is part of the Skylite group of companies, the parent of which is Skylite Travel Ltd (company REG NO.10421197), whose registered office is at Suite 7,10 The Shrubberies George Lane London E18 1BD.


All prices shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax at the current prevailing rate. Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, any food and beverage consumed at the hotel). The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.


Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.


Children under the age of 12 can stay free of charge at any of our hotels when sharing a room with a paying adult (where a suitable room is available). Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought for three occupants. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Portable beds are chargeable at a small fee, if a child is over 12 years old and features as a third occupant. Children (under the age of 18) can only stay if accompanied by a parent or guardian. We request that children do not provide personal information, and should we receive it, we reserve the right to delete it. Please contact the hotel directly for more information relating to bookings with children.


Hotels Hub endeavors to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include wheelchair adapted bathrooms, ramps and lifts in public areas. Guides dogs are welcome in all our hotels. Please check with your chosen hotel if you have any special requirements. We will do our best to accommodate your wishes.


For information on parking availability and charges, please contact the hotel directly.


Hotel rooms are available from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. Your room will be held for your arrival until 11.00am the morning following the first night of your reservation. In the event of a non-arrival, we reserve the right to re-sell the room after 4pm the day following the first night of your reservation.


Rooms vary by type and have slight variations within a room type. During the booking process, should the one you require not be available, then an alternate will be displayed. Please ensure that your booking reflects your requirement.


Deposits and pre-payments are required for all of the rates featured online. Payment is taken from your credit or debit card at the time of booking (or shortly thereafter). See 'Cancellations and Amendments' below for details on cancellations. Important: for reservations made for the same day of arrival, a valid credit card and photo identification will be required prior to check-in.


All cancellations and amendments must be made in accordance with our cancellation terms.


Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: - accept the changed arrangements as notified; or - make alternative arrangements with us; or - cancel your reservation and receive a refund (if the hotel booking is refundable, if the hotel booking is non-refundable then you are not going to receive any refund) of monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation). For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.


We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsible as a result of any damage caused to your Z Hotels room by you during your stay. These amounts may be debited from your card without prior notification. We shall have no responsibility for any property left in or damaged as a result of being in your Hotels room during your stay. The laws of England and Wales shall apply to the Hotels website and the Terms and Conditions and court proceedings relating thereto may only be commenced in England and Wales.

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